Last updated: 6 October 2026

Our 14-Day Money-Back Guarantee

We want you to love your honey. If you are not satisfied with a product for any reason, contact us within 14 days of delivery and we will arrange a full refund of the product price.

How to Request a Refund

  1. Contact us within 14 days of delivery at hello@buzzinbeez.com or on WhatsApp at 0300 2899613.
  2. Tell us your order number and the reason for your request. If the item arrived damaged, leaking or incorrect, please share your unboxing video (see below).
  3. We may ask you to return the product. Where a return is needed, we will tell you how to send it back.

Damaged, Leaking or Incorrect Items

Please record a video while you unbox your order, starting from the sealed parcel before you open it. This video is our proof that the problem happened before the parcel reached you.

If your order arrives damaged, leaking or incorrect, contact us within 14 days of delivery and share your unboxing video. We will then send a replacement or a full refund, including any delivery charge, at no cost to you.

How Refunds Are Paid

Because we accept cash on delivery and bank transfer, refunds are paid by bank transfer to the account you provide. We aim to process approved refunds within 7 working days.

Cancellations

You can cancel an order free of charge at any time before it is dispatched. Contact us as soon as possible.

Please Note

  • Raw honey naturally crystallises over time. This is not a defect; stand the jar in warm water to make it runny again.
  • Claims for damaged, leaking or incorrect items need an unboxing video.
  • Requests made more than 14 days after delivery are not eligible.

Contact

Email: hello@buzzinbeez.com
Phone / WhatsApp: 0300 2899613